Full payment is required to secure your place. Once payment has been received you will be sent a confirmation and login details for the video training part of the course. Please allow 24 hours for payment to be received.

Payments can be sent via bank transfer or card payment.

Please note 50% of the payment is non-refundable due to receiving the video content and the expenses incurred.

Your website content must be sent to Libby at least 1 week before the course day, if you are having any problems with this please contact Libby at [email protected] or 0203 289 2780

Failure to supply your content or notify Libby of any issues will result in a cancellation of your place.

You must guarantee that all elements of text, images or other artwork you provide are either owned by you or that you have permission to use them

After the course day copyright will be automatically assigned as follows:
You’ll own the website, and all elements of text, images and data you provided, unless someone else owns them.
WordPress, Divi and plugins used are done so under their individual licenses.

WordPress (https://codex.wordpress.org/License)
Divi (https://www.elegantthemes.com/policy/service/) – Under Graphic icing’s lifetime license.

Please feel free to use the facebook group to ask any questions even after the 4-week support.
We ask that you are always polite and check the rules of the group regularly.
You are granted 1 place in the facebook group, you may elect someone in your company for this.

We provide hosting for websites and emails on our preferred hosting provider which is currently Smart Hosting by Krystal. Based on their guarantee we endeavour to have 99.9% uptime on our servers measured annually. There may, of course, be times when the server will not be available, this can be scheduled or unscheduled.

Scheduled downtime is when we know it is going to happen and tell you about it in advance. Scheduled downtime will wherever possible, almost certainly be outside of normal office hours. We’ll do our stuff in the evening or a weekend to minimize the impact on your business. There may be very rare occasions when we need to restart the server during normal office hours and it is not possible to inform you beforehand. We don’t make these decisions lightly and if this does happen we apologise

Unscheduled downtime is when the server stops without us knowing it is going to stop. For a simple server hiccup, we’ll get it back up and running as fast as we can. We will do everything we can to ensure that your website is available 99.9% of the time.

You are responsible for keeping your site up to date and secure (we will cover this in the training), including all usernames and passwords. We will take regular backups but we cannot be held responsible for any loss of data and therefore you are required to keep backups of your website as well.

After the 1st year, you are free to move the website to other hosting or renew with us for £60 per year.

If there is a time where you are unhappy with our work or us you must let us know straight away. We will then proceed to correct the issue if possible. If it is not possible to correct the issue we shall discuss options with you and try to find a suitable solution. If even after resolving or finding a suitable option you wish to cancel please refer to the section on cancelling above.

We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, liquidated damages, lost savings or other incidental, consequential or special or indirect damages, even if you’ve advised us of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

We only provide indemnities in respect of Intellectual property rights, death, bodily injury or property damage

Domain legal bits

Graphic icing provides no warranty that the domain name requested by the client will not infringe the rights of any third party and the client will indemnify Graphic icing in respect of any such infringements.

By registering a domain name through Graphic icing the client enters into a contract of registration with the registration authority relevant to that domain name and their terms and conditions will apply.

It is the responsibility of the client to ensure that registrant details are kept updated. In the event of a dispute, the relevant naming authority for the type of domain held should be contacted and provided with full details of the complaint

No Unlawful or Prohibited Use

1. Any website or content management system or email service supplied by Graphic icing to the client may not be used in any manner or for any purpose that is unlawful or prohibited by these terms and conditions.

2. The client may not use any such website, content management system or email service in a manner which could damage, disable, overburden, or impair the same or obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the same.

Use of Communication Services

1. Where the website or content management system supplied by Graphic icing contains forums, editable web pages, calendars, and/or other message or communication facilities designed to enable communication with the public at large or with a group (collectively, “Communication Services”), Graphic icing has no obligation to monitor the Communication Services. However, Graphic icing reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Graphic icing reserves the right to terminate access to any or all of the Communication Services at any time without notice.

2. Graphic icing does not control or endorse the content, messages or information found in any Communication Service and, therefore, Graphic icing specifically disclaims any liability with regard to the Communication Services and any actions resulting from the participation by the client, his agents or employees in any Communication Service.

General Disclaimers and Indemnities

1. Whilst every effort will be made to ensure that websites, scripts and programmes are error free and accurate, Graphic icing cannot accept responsibility for any losses incurred due to malfunction of the website or any part of it.

2. Whilst Graphic icing endeavours to publish information on the Internet or on other media at a time and date agreed in advance with the client, Graphic icing cannot accept responsibility for any errors or omissions or for any loss, damage or injury arising from either early or late publication of information.

Graphic icing shall not be held responsible for

(a) any infringement of English Law (e.g. copyright, data protection, libel) arising from the publication on the Internet or any other medium of material supplied to Graphic icing for the purpose of publication

(b) the content of web pages published by Graphic icing on behalf of the client, nor for any loss, damage or injury arising from the use of information contained within these web pages by any party. The client shall indemnify Graphic icing against any claim arising from such publication or use of information.

3. Where Graphic icing acts as an intermediary between the client and any other person or organisation, Graphic icing shall not be held responsible for any loss, damage or injury arising from any advice, transfer of information, transfer of property, financial transaction or any other activity between the client and any such person or organisation.

4. Graphic icing publishes information on the Internet using computers and communications networks which it does not own and over which it has no executive control. Graphic icing shall not be held responsible for any loss, damage or injury arising from the failure of these computers and networks. Graphic icing shall not be held responsible for any loss, damage or injury arising from loss or corruption of data, whether deliberate or unintentional, whilst data is being transmitted over these networks or processed or stored on these computers.

5. Whilst Graphic icing endeavours to ensure that its computer systems and storage media are kept clean of viruses and other malicious or data corrupting artefacts, Graphic icing shall not be held responsible for any virus or other artefact introduced to the client’s computers or other Information Technology systems, whether from Graphic icing or any other source nor for any loss, damage or injury arising from loss or corruption of data whilst it is held on computers or storage media owned by, or under the control of Graphic icing.

Liabilities

Graphic icing shall not be liable for any loss or damage, including without limitation, any direct, indirect, special or consequential damages, expenses, costs, profits, lost savings or earnings, interruption to business activity, lost or corrupted data, or other liability arising out of, or related to the services provided by Graphic icing or arising out of its activities in website design, publishing, promotion or maintenance, website hosting, domain name registration, renewal or transfer or any other activities in Information Technology nor for any loss, damage or injury arising from advice provided by Graphic icing or any of its staff.

Severance

By agreeing to these terms and conditions, your statutory rights are not affected. If any part of these terms and conditions are shown to be in contravention of your statutory rights, all other parts will remain in force.

Final legal bit

Just like a parking ticket, you can’t transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of English courts.